Automated messaging

AI based auto-reply

AI-driven question recognition and automatic response.

Through AI programming, the system is able to recognize dozens of common question types and automatically respond to guests with predefined answers relevant to their inquiries. It can identify the intent behind a question even if the wording does not contain explicit keywords.

With well-designed rules in place, you can utilize this feature to automatically handle approximately 80% of common guest inquiries.

Event triggered messaging

Automatically delivering the right messages to the right people at the right time.

Whether it's sending check-in information after a reservation is made, sharing door lock codes prior to check-in, or seeking guest reviews after their check-out, all can be done with automated messages for all key time points, ensuring guest satisfaction and relieving your workload.

Keyword matching

Harness the power of keyword matching, to solve the remaining issues.

When AI fails to recognize a query, it will perform a secondary recognition using keywords and reply with a predefined answer to the guest. This helps automate responses to frequently occurring and highly specific guest inquiries.

Still, if there is no match, a preset fallback response will be sent. You can use it to ask the guest to rephrase their question or leave a message for human assistance.

Hostgpt

Fully automated Q&A? It's not impossible after all.

Thanks to the powerful capabilities of ChatGPT, HostGPT is able to generate responses to guest queries based on your property data, historical conversations, and various other information, with a high level of accuracy.

This feature is currently in beta stage and will allow for fully automated responses in the future.