Interact with your guests at all times, day and night

Deep learning-based smart replies and automation tools keep your guests taken care of at all times. And it never rests.

AI based auto-reply

AI bots respond to guests 7x24

AI algorithms of Hostex automatically detects the intent of the inquiry from the guest input, and deliver well-tailored responses with machine learning results.

Keyword matching & fallback response

Never let your guests feel helpless with keyword matching & fallback response

Keyword matching will be triggered if AI fails to detect the question. If there is still no match, a preset fallback response will be sent. You can use it to ask the guest to reword their questions, or leave a message to human service.

Event triggered messaging

Delivering the right messages to the right people at the right time.

Automatically send messages to guests after their booking, cancelling, and before or after check-in/out. You can also use Short Code to embed the check-in guide link in the message.

Unified inbox

Chat with your guests from different platforms in one inbox.

Talk to your guests from multiple platforms and view their historical data just like using an IM app. Messages are distributed according to the permissions of each team member without interfering with each other. You can also create & group canned response for frequently-used messages.

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