{"id":1319,"date":"2024-12-20T00:34:59","date_gmt":"2024-12-20T08:34:59","guid":{"rendered":"https:\/\/hostex.io\/help\/?p=1319"},"modified":"2024-12-20T00:35:24","modified_gmt":"2024-12-20T08:35:24","slug":"review-sending-failures","status":"publish","type":"post","link":"https:\/\/hostex.io\/help\/review-sending-failures\/","title":{"rendered":"Why Do Reviews Fail to Send?"},"content":{"rendered":"\n<p>Hostex supports review synchronization across various OTA platforms. However, permissions differ among platforms. Below is an overview of the functionalities available:<\/p>\n\n\n\n<p>You can respond to guest reviews on these platforms:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Airbnb<\/strong><\/li><li><strong>Booking.com<\/strong><\/li><li><strong>Expedia<\/strong><\/li><li><strong>Houfy<\/strong><\/li><li><strong>Tujia<\/strong><\/li><\/ul>\n\n\n\n<p>Hosts can leave reviews for guests on:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Airbnb<\/strong><\/li><li><strong>Vrbo<\/strong><\/li><\/ul>\n\n\n\n<p>You can send or respond to the reviews automatically with Hostex.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Common Reasons for Review Sending Failures<\/h3>\n\n\n\n<ol class=\"wp-block-list\"><li><strong>Limited Support for Host Reviews<\/strong>: Currently, only Airbnb and Vrbo allow hosts to review guests.<\/li><li><strong>Timing of Automated Review Rules<\/strong>: If the automated review rule is set too close to the check-out time, Airbnb may not generate the window for hosts to review guests yet, resulting in a failure to send the automated review. It is recommended that the review time be set one day after check-out.<\/li><li><strong>Dissociation from Hostex Property<\/strong>: If the OTA listing has been dissociated from Hostex or if the OTA account has been deleted or unlinked, automated reviews cannot be sent.<\/li><li><strong>Previous Host Reviews<\/strong>: If a host has already reviewed a guest, the platform will not allow another review to be sent.<\/li><\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Hostex supports review synchronization across various OTA platforms. However, permissions differ among platforms. Below is an overview of the functionalities available: You can respond to guest reviews on these platforms: Airbnb Booking.com Expedia Houfy Tujia Hosts can leave reviews for guests on: Airbnb Vrbo You can send or respond to the reviews automatically with Hostex. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[32],"tags":[],"yst_prominent_words":[],"class_list":["post-1319","post","type-post","status-publish","format-standard","hentry","category-automations"],"_links":{"self":[{"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/posts\/1319","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/comments?post=1319"}],"version-history":[{"count":1,"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/posts\/1319\/revisions"}],"predecessor-version":[{"id":1320,"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/posts\/1319\/revisions\/1320"}],"wp:attachment":[{"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/media?parent=1319"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/categories?post=1319"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/tags?post=1319"},{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/yst_prominent_words?post=1319"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}