{"id":1329,"date":"2025-01-08T22:16:41","date_gmt":"2025-01-09T06:16:41","guid":{"rendered":"https:\/\/hostex.io\/help\/?p=1329"},"modified":"2026-01-12T03:16:23","modified_gmt":"2026-01-12T11:16:23","slug":"guest-screening","status":"publish","type":"post","link":"https:\/\/hostex.io\/help\/guest-screening\/","title":{"rendered":"Guest Screening and Risk Management (Screen &amp; Protect)"},"content":{"rendered":"\n<p><strong>Hostex<\/strong> has integrated with <strong>Truvi<\/strong> (formerly SuperHog) to provide the <strong>Screen &amp; Protect<\/strong> service. This integration offers a revolutionary way to protect your property from guest damage and fraud without the traditional complications of security deposits.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What is Truvi Screen &amp; Protect?<\/h2>\n\n\n\n<p><a href=\"https:\/\/truvi.com\/screen-and-protect\/\" rel=\"nofollow\">Truvi<\/a> Screen &amp; Protect replaces outdated security deposits and damage waivers with a seamless, background-running API. It combines intelligent guest screening with automatic damage protection of up to $50,000, ensuring you are protected while your guests enjoy a friction-free booking journey.<\/p>\n\n\n\n<p>Key Benefits of the Integration:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Zero Guest Friction:<\/strong> Screening runs silently in the background. You no longer need to chase guests for deposits or have awkward conversations about withholding money.<\/li>\n\n\n\n<li><strong>High-Value Protection:<\/strong> Trustworthy guests are covered for damages up to <strong>$50,000<\/strong>.<\/li>\n\n\n\n<li><strong>Automated Resolution:<\/strong> If damage occurs, you receive direct payment from Truvi\u2014no need to negotiate with or chase the guest for reimbursement.<\/li>\n\n\n\n<li><strong>Fraud Prevention:<\/strong> Identify high-risk guests well before they arrive.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">How to Activate Guests Screening and Risk Management Service<\/h4>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Log into your Hostex account.<\/li>\n\n\n\n<li>Navigate to <strong>Risk Management<\/strong> in the Workplace section.<\/li>\n\n\n\n<li>Click on <strong>Enable<\/strong>.<\/li>\n\n\n\n<li>Select the scope you wish to scan and protect.<\/li>\n<\/ol>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-vivid-purple-color has-text-color\"><strong>Note:<\/strong> Each verified booking will incur a charge of <strong>$5 per night<\/strong>. This replaces the need for traditional insurance or manual deposit collection.<\/p>\n<\/blockquote>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"748\" src=\"https:\/\/hostex.io\/help\/wp-content\/uploads\/2025\/01\/image-1024x748.png\" alt=\"\" class=\"wp-image-1337\" srcset=\"https:\/\/hostex.io\/help\/wp-content\/uploads\/2025\/01\/image-1024x748.png 1024w, https:\/\/hostex.io\/help\/wp-content\/uploads\/2025\/01\/image-300x219.png 300w, https:\/\/hostex.io\/help\/wp-content\/uploads\/2025\/01\/image-768x561.png 768w, https:\/\/hostex.io\/help\/wp-content\/uploads\/2025\/01\/image.png 1457w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">How Does it Work?<\/h4>\n\n\n\n<p>Once activated, Truvi automatically collects guest details and performs background checks without any disruption to the guest.<sup><\/sup> The results will be labeled with one of three risk levels:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Approved:<\/strong> No flags found. These guests qualify for <strong>Full Protection ($50,000)<\/strong>.<\/li>\n\n\n\n<li><strong>Flagged:<\/strong> Red flags were found (e.g., disconnected phone or VPN usage). These guests qualify for <strong>Lower Protection<\/strong>.<\/li>\n\n\n\n<li><strong>Rejected:<\/strong> The guest is on the Truvi Watchlist for previous damages. These guests <strong>do not qualify for protection<\/strong>.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"521\" src=\"https:\/\/hostex.io\/help\/wp-content\/uploads\/2025\/01\/9c97b9dfa502a8861061fa23233c6803-1024x521.png\" alt=\"\" class=\"wp-image-1518\" srcset=\"https:\/\/hostex.io\/help\/wp-content\/uploads\/2025\/01\/9c97b9dfa502a8861061fa23233c6803-1024x521.png 1024w, https:\/\/hostex.io\/help\/wp-content\/uploads\/2025\/01\/9c97b9dfa502a8861061fa23233c6803-300x153.png 300w, https:\/\/hostex.io\/help\/wp-content\/uploads\/2025\/01\/9c97b9dfa502a8861061fa23233c6803-768x391.png 768w, https:\/\/hostex.io\/help\/wp-content\/uploads\/2025\/01\/9c97b9dfa502a8861061fa23233c6803-1536x782.png 1536w, https:\/\/hostex.io\/help\/wp-content\/uploads\/2025\/01\/9c97b9dfa502a8861061fa23233c6803-18x9.png 18w, https:\/\/hostex.io\/help\/wp-content\/uploads\/2025\/01\/9c97b9dfa502a8861061fa23233c6803.png 1956w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Filing a Claim<\/p>\n\n\n\n<p>If your property suffers damage, the process is streamlined for faster payouts than traditional insurance:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Click the <strong>File a Claim<\/strong> button in the Hostex Risk Management section.<\/li>\n\n\n\n<li>Submit the claims report along with <strong>photos<\/strong> of the damage.<\/li>\n\n\n\n<li><strong>Resolution Timeline:<\/strong> Truvi provides feedback within <strong>3 business days<\/strong> regarding any missing information. Once the case is fully submitted, they assess the extent of damage and issue payment according to their T&amp;Cs.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"429\" src=\"https:\/\/hostex.io\/help\/wp-content\/uploads\/2025\/01\/image-1-1024x429.png\" alt=\"\" class=\"wp-image-1339\" srcset=\"https:\/\/hostex.io\/help\/wp-content\/uploads\/2025\/01\/image-1-1024x429.png 1024w, https:\/\/hostex.io\/help\/wp-content\/uploads\/2025\/01\/image-1-300x126.png 300w, https:\/\/hostex.io\/help\/wp-content\/uploads\/2025\/01\/image-1-768x322.png 768w, https:\/\/hostex.io\/help\/wp-content\/uploads\/2025\/01\/image-1.png 1457w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">FAQs<\/h4>\n\n\n\n<h5 class=\"wp-block-heading\">Q: If I have already subscribed to Truvi services, how can I integrate my existing account with Hostex?<\/h5>\n\n\n\n<p><strong>A:<\/strong> Unfortunately, you cannot integrate an existing Truvi account with Hostex. The integration method used by Hostex is proactive, meaning you need to create a separate service within Hostex. This service is independent of any existing Truvi accounts. However, if you already have a subscription with Truvi, you can continue managing your guests as you did before.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">Q: If I encounter property damage and need to file a claim, who should I contact?<\/h5>\n\n\n\n<p><strong>A:<\/strong> Please click the &#8220;File a Claim&#8221; button directly in the Risk Management section. A Truvi representative will contact you to assist with the follow-up process.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<p>For additional questions or support, <span style=\"box-sizing: border-box; margin: 0px; padding: 0px;\">please get in touch<\/span> with the&nbsp;<a href=\"https:\/\/truvi.com\/contact-us\/\">Truvi customer service team<\/a>. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hostex has integrated with Truvi (formerly SuperHog) to provide the Screen &amp; Protect service. This integration offers a revolutionary way to protect your property from guest damage and fraud without the traditional complications of security deposits. What is Truvi Screen &amp; Protect? Truvi Screen &amp; Protect replaces outdated security deposits and damage waivers with a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[48,52],"tags":[],"yst_prominent_words":[],"class_list":["post-1329","post","type-post","status-publish","format-standard","hentry","category-guests","category-integrations"],"_links":{"self":[{"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/posts\/1329","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/comments?post=1329"}],"version-history":[{"count":11,"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/posts\/1329\/revisions"}],"predecessor-version":[{"id":1598,"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/posts\/1329\/revisions\/1598"}],"wp:attachment":[{"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/media?parent=1329"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/categories?post=1329"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/tags?post=1329"},{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/yst_prominent_words?post=1329"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}