{"id":1492,"date":"2025-07-10T19:17:47","date_gmt":"2025-07-11T02:17:47","guid":{"rendered":"https:\/\/hostex.io\/help\/?p=1492"},"modified":"2025-07-10T19:17:47","modified_gmt":"2025-07-11T02:17:47","slug":"shortcode","status":"publish","type":"post","link":"https:\/\/hostex.io\/help\/shortcode\/","title":{"rendered":"How to Use Shortcodes in Hostex Automated Messages"},"content":{"rendered":"\n

Hostex allows you to send highly personalized messages to your guests using shortcodes<\/strong>. These dynamic tags automatically pull the right information from your property settings or booking details\u2014so every guest receives accurate, tailored communication without manual effort.<\/p>\n\n\n\n

Whether you’re setting up Automated Replies<\/strong> or Triggered Messages<\/strong>, shortcodes make your messages smarter and more efficient.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

What Are Shortcodes?<\/h2>\n\n\n\n

Shortcodes are dynamic placeholders you can insert into your message templates. When a message is sent, the system replaces each shortcode with the corresponding data from the reservation or property.<\/p>\n\n\n\n

For example:
Writing Hi {{guest_first_name}}<\/code> will send Hi Alex<\/code> to a guest named Alex.<\/p>\n\n\n\n

Shortcode Categories<\/h2>\n\n\n\n

Shortcodes fall into\u00a0three main categories:<\/p>\n\n\n\n

1. Property-Related Shortcodes<\/h3>\n\n\n\n

(Requires info to be set in the check-in guide<\/strong><\/a> or property settings)<\/em><\/p>\n\n\n\n

Shortcode<\/th>Description<\/th><\/tr><\/thead>
{{property_name}}<\/code><\/td>Name of the property<\/td><\/tr>
{{property_location}}<\/code><\/td>Address or location of the property<\/td><\/tr>
{{door_lock_code}}<\/code><\/td>Smart lock code<\/td><\/tr>
{{visible_time_of_door_lock}}<\/code><\/td>Time when the door code becomes visible<\/td><\/tr>
{{wifi_name}}<\/code><\/td>Wi-Fi network name<\/td><\/tr>
{{wifi_password}}<\/code><\/td>Wi-Fi password<\/td><\/tr>
{{contact_number}}<\/code><\/td>Host\u2019s primary contact number<\/td><\/tr>
{{other_contact_methods}}<\/code><\/td>Any other contact methods provided<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
\n

\ud83d\udca1 Tip: Make sure these details are saved in your check-in guide for the shortcode to work properly.<\/p>\n<\/blockquote>\n\n\n\n

2. Booking-Related Shortcodes<\/h3>\n\n\n\n

(Automatically pulled from the reservation)<\/em><\/p>\n\n\n\n

Shortcode<\/th>Description<\/th><\/tr><\/thead>
{{nights_of_stay}}<\/code><\/td>Total number of nights<\/td><\/tr>
{{checkin_guide_link}}<\/code><\/td>Link to the digital check-in guide<\/td><\/tr>
{{checkin_guide_qrcode}}<\/code><\/td>QR code image link for the guide<\/td><\/tr>
{{checkin_date}}<\/code><\/td>Check-in date<\/td><\/tr>
{{checkout_date}}<\/code><\/td>Check-out date<\/td><\/tr>
{{booking_channel}}<\/code><\/td>Booking platform (e.g., Airbnb)<\/td><\/tr>
{{guest_full_name}}<\/code><\/td>Guest\u2019s full name<\/td><\/tr>
{{guest_first_name}}<\/code><\/td>Guest\u2019s first name<\/td><\/tr>
{{guest_last_name}}<\/code><\/td>Guest\u2019s last name<\/td><\/tr>
{{phone_number}}<\/code><\/td>Guest\u2019s phone number (if available)<\/td><\/tr>
{{guest_phone_last_4}}<\/code><\/td>Last 4 digits of guest\u2019s phone<\/td><\/tr>
{{guest_phone_last_5}}<\/code><\/td>Last 5 digits of guest\u2019s phone<\/td><\/tr>
{{guest_phone_last_6}}<\/code><\/td>Last 6 digits of guest\u2019s phone<\/td><\/tr>
{{guest_phone_last_7}}<\/code><\/td>Last 7 digits of guest\u2019s phone<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
\n

\u2705 These shortcodes are updated in real time with each reservation.<\/p>\n<\/blockquote>\n\n\n\n

3. Third-Party Integration Shortcodes<\/h3>\n\n\n\n

(Manually added based on your integration)<\/em><\/p>\n\n\n\n

If you’re using tools like\u00a0BetterSTR\u00a0to provide digital guidebooks, you can manually insert the shortcode provided by the platform. Example:<\/p>\n\n\n\n

Shortcode<\/th>Description<\/th><\/tr><\/thead>
{{cf.better_guide}}<\/code><\/td>BetterSTR digital guidebook link<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
\n

\ud83d\udce3 Note: The actual shortcode may vary depending on the third-party service.<\/p>\n<\/blockquote>\n\n\n\n

Example Message Template<\/h2>\n\n\n\n

Here\u2019s what a complete automated message might look like:<\/p>\n\n\n\n

Hi {{guest_first_name}},\n\nWe\u2019re excited to host you at {{property_name}}!  \nYour check-in date is {{checkin_date}} and you\u2019ll be staying for {{nights_of_stay}} nights.\n\nYour digital guide: {{checkin_guide_link}}  \nWi-Fi: {{wifi_name}} \/ {{wifi_password}}  \nSmart lock code (visible at {{visible_time_of_door_lock}}): {{door_lock_code}}\n\nIf you need anything, contact us at {{contact_number}}.\n\nSee you soon!  \n\u2013 The Hostex Team\n<\/code><\/pre>\n","protected":false},"excerpt":{"rendered":"
Hostex allows you to send highly personalized messages to your guests using shortcodes. These dynamic tags automatically pull the right information from your property settings or booking details\u2014so every guest receives accurate, tailored communication without manual effort. Whether you’re setting up Automated Replies or Triggered Messages, shortcodes make your messages smarter and more efficient. What Are Shortcodes? Shortcodes are […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[32],"tags":[],"yst_prominent_words":[],"class_list":["post-1492","post","type-post","status-publish","format-standard","hentry","category-automations"],"_links":{"self":[{"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/posts\/1492","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/comments?post=1492"}],"version-history":[{"count":2,"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/posts\/1492\/revisions"}],"predecessor-version":[{"id":1501,"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/posts\/1492\/revisions\/1501"}],"wp:attachment":[{"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/media?parent=1492"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/categories?post=1492"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/tags?post=1492"},{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/yst_prominent_words?post=1492"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}