{"id":211,"date":"2022-11-18T00:12:37","date_gmt":"2022-11-18T08:12:37","guid":{"rendered":"https:\/\/hostex.io\/help\/?p=211"},"modified":"2025-05-27T00:39:25","modified_gmt":"2025-05-27T07:39:25","slug":"automate-messages","status":"publish","type":"post","link":"https:\/\/hostex.io\/help\/automate-messages\/","title":{"rendered":"How to Automate Your Messages via Hostex?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">With Hostex&#8217;s smart messaging system, you could automate up to 70% of your daily communication work.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Auto-reply<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You can use Hostex&#8217;s auto-reply feature to quickly resolve guest queries and provide timely assistance to your guests.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>How to set an auto-reply?<\/strong><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Click the <strong>Automated Messaging<\/strong> in the <a href=\"https:\/\/hostex.io\/app\/automation\/messaging\" target=\"_blank\" rel=\"noreferrer noopener\">Automation<\/a> section.<\/li>\n\n\n\n<li>Click the <strong>\uff0b<\/strong> button to create a rule.<\/li>\n\n\n\n<li>Create an <strong>AI Recognition<\/strong> or <strong>Keyword Matching<\/strong> rule.<\/li>\n\n\n\n<li>Save your rule.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"546\" src=\"https:\/\/hostex.io\/help\/wp-content\/uploads\/2024\/02\/image-40-1024x546.png\" alt=\"\" class=\"wp-image-918\" srcset=\"https:\/\/hostex.io\/help\/wp-content\/uploads\/2024\/02\/image-40-1024x546.png 1024w, https:\/\/hostex.io\/help\/wp-content\/uploads\/2024\/02\/image-40-300x160.png 300w, https:\/\/hostex.io\/help\/wp-content\/uploads\/2024\/02\/image-40-768x409.png 768w, https:\/\/hostex.io\/help\/wp-content\/uploads\/2024\/02\/image-40.png 1417w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"610\" src=\"https:\/\/hostex.io\/help\/wp-content\/uploads\/2024\/02\/image-36-1024x610.png\" alt=\"\" class=\"wp-image-913\" srcset=\"https:\/\/hostex.io\/help\/wp-content\/uploads\/2024\/02\/image-36-1024x610.png 1024w, https:\/\/hostex.io\/help\/wp-content\/uploads\/2024\/02\/image-36-300x179.png 300w, https:\/\/hostex.io\/help\/wp-content\/uploads\/2024\/02\/image-36-768x457.png 768w, https:\/\/hostex.io\/help\/wp-content\/uploads\/2024\/02\/image-36.png 1179w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Hostex.io<\/figcaption><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Things to keep in mind&nbsp;<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>When you set a delayed sending message rule, If there are other replies during the delayed period, it will no longer be sent.<\/li>\n\n\n\n<li>When auto-reply is enabled, if multiple rules are hit, the system will only choose one rule randomly to execute.<\/li>\n\n\n\n<li>You can click the \u201cTest this rule&#8221; button to check the accuracy of the AI Recognition while setting the inquiry question.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"544\" height=\"874\" src=\"https:\/\/hostex.io\/help\/wp-content\/uploads\/2024\/02\/image-37.png\" alt=\"\" class=\"wp-image-914\" style=\"width:295px;height:474px\" srcset=\"https:\/\/hostex.io\/help\/wp-content\/uploads\/2024\/02\/image-37.png 544w, https:\/\/hostex.io\/help\/wp-content\/uploads\/2024\/02\/image-37-187x300.png 187w\" sizes=\"auto, (max-width: 544px) 100vw, 544px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2. Triggered Messages<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Triggered Messages help to send messages to your guests automatically in the smart triggers and the situations you set.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It makes sure that your guests get timely responses when they book or cancel a reservation, or when they check in and check out, it will save you tons of time and earn your guests&#8217; sympathy.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How to set up automatic messages?<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Click the <strong>Automated Messaging<\/strong> in the <a href=\"https:\/\/hostex.io\/app\/automation\/messaging\" target=\"_blank\" rel=\"noreferrer noopener\">Automation<\/a> section.<\/li>\n\n\n\n<li>Click the <strong>\uff0b<\/strong> button to create a new tule.<\/li>\n\n\n\n<li>Create a Reservation or Check-in Info trigger.<\/li>\n\n\n\n<li>Save your rule.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"555\" src=\"https:\/\/hostex.io\/help\/wp-content\/uploads\/2024\/02\/image-41-1024x555.png\" alt=\"\" class=\"wp-image-919\" srcset=\"https:\/\/hostex.io\/help\/wp-content\/uploads\/2024\/02\/image-41-1024x555.png 1024w, https:\/\/hostex.io\/help\/wp-content\/uploads\/2024\/02\/image-41-300x163.png 300w, https:\/\/hostex.io\/help\/wp-content\/uploads\/2024\/02\/image-41-768x417.png 768w, https:\/\/hostex.io\/help\/wp-content\/uploads\/2024\/02\/image-41.png 1405w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"666\" src=\"https:\/\/hostex.io\/help\/wp-content\/uploads\/2024\/02\/image-38-1024x666.png\" alt=\"\" class=\"wp-image-915\" srcset=\"https:\/\/hostex.io\/help\/wp-content\/uploads\/2024\/02\/image-38-1024x666.png 1024w, https:\/\/hostex.io\/help\/wp-content\/uploads\/2024\/02\/image-38-300x195.png 300w, https:\/\/hostex.io\/help\/wp-content\/uploads\/2024\/02\/image-38-768x499.png 768w, https:\/\/hostex.io\/help\/wp-content\/uploads\/2024\/02\/image-38.png 1183w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Hostex.io<\/figcaption><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Things to keep in mind&nbsp;<\/h4>\n\n\n\n<ol class=\"wp-block-list\">\n<li>When you set an automated message rule for a specific time before the check-in day, if a guest books after that time, Hostex will trace back to send the message, up to 3 days before the check-in day at 00:00 AM, to ensure that guests don\u2019t miss important information.<\/li>\n\n\n\n<li>The time of automation is determined by the\u00a0<strong>property\u2019s time zone<\/strong>.<\/li>\n\n\n\n<li>If the guest has never sent you a message, the channels do not allow sending messages to guests through third-party platforms, so the auto-message you set on Hostex cannot be sent, you need to go to the channel site and initiate a conversation first.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-hostex-support-center wp-block-embed-hostex-support-center\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"2njvjPUkdB\"><a href=\"https:\/\/hostex.io\/help\/check-in-guide\/\">How to Use the Check-in Guide?<\/a><\/blockquote><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"&#8220;How to Use the Check-in Guide?&#8221; &#8212; Hostex Support Center\" src=\"https:\/\/hostex.io\/help\/check-in-guide\/embed\/#?secret=L6zITgL9ep#?secret=2njvjPUkdB\" data-secret=\"2njvjPUkdB\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>With Hostex&#8217;s smart messaging system, you could automate up to 70% of your daily communication work. 1. Auto-reply You can use Hostex&#8217;s auto-reply feature to quickly resolve guest queries and provide timely assistance to your guests. How to set an auto-reply? Things to keep in mind&nbsp; 2. Triggered Messages Triggered Messages help to send messages [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[47,31],"tags":[],"yst_prominent_words":[],"class_list":["post-211","post","type-post","status-publish","format-standard","hentry","category-automated-tools","category-messages"],"_links":{"self":[{"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/posts\/211","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/comments?post=211"}],"version-history":[{"count":14,"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/posts\/211\/revisions"}],"predecessor-version":[{"id":1445,"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/posts\/211\/revisions\/1445"}],"wp:attachment":[{"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/media?parent=211"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/categories?post=211"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/tags?post=211"},{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/yst_prominent_words?post=211"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}