{"id":215,"date":"2022-11-18T00:13:26","date_gmt":"2022-11-18T08:13:26","guid":{"rendered":"https:\/\/hostex.io\/help\/?p=215"},"modified":"2024-02-29T23:13:53","modified_gmt":"2024-03-01T07:13:53","slug":"why-cant-i-receive-messages","status":"publish","type":"post","link":"https:\/\/hostex.io\/help\/why-cant-i-receive-messages\/","title":{"rendered":"Why Can&#8217;t I Receive Messages From My Guests?"},"content":{"rendered":"\n<p>Hostex supports the management of messages from <strong>Airbnb, Booking.com, Vrbo, and Tujia<\/strong>.<\/p>\n\n\n\n<p>If you cannot receive messages and inquiries from the above channels in Hostex, there are two possible reasons.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Channel accounts are disconnected<\/h3>\n\n\n\n<p>You should go to the <strong><a rel=\"noreferrer noopener\" href=\"https:\/\/hostex.io\/help\/channel-accounts-connection\/\" target=\"_blank\">Connected Accounts<\/a><\/strong> to confirm the connection status of your account.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"959\" height=\"468\" src=\"https:\/\/hostex.io\/help\/wp-content\/uploads\/2024\/02\/image-47.png\" alt=\"\" class=\"wp-image-943\" srcset=\"https:\/\/hostex.io\/help\/wp-content\/uploads\/2024\/02\/image-47.png 959w, https:\/\/hostex.io\/help\/wp-content\/uploads\/2024\/02\/image-47-300x146.png 300w, https:\/\/hostex.io\/help\/wp-content\/uploads\/2024\/02\/image-47-768x375.png 768w\" sizes=\"auto, (max-width: 959px) 100vw, 959px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">2. Listings are not linked<\/h3>\n\n\n\n<p>You have to make sure that the <a href=\"https:\/\/hostex.io\/help\/link-listings\/\" target=\"_blank\" rel=\"noreferrer noopener\">listings are linked with properties<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hostex supports the management of messages from Airbnb, Booking.com, Vrbo, and Tujia. If you cannot receive messages and inquiries from the above channels in Hostex, there are two possible reasons. 1. Channel accounts are disconnected You should go to the Connected Accounts to confirm the connection status of your account. 2. Listings are not linked [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[31],"tags":[],"yst_prominent_words":[],"class_list":["post-215","post","type-post","status-publish","format-standard","hentry","category-messages"],"_links":{"self":[{"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/posts\/215","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/comments?post=215"}],"version-history":[{"count":5,"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/posts\/215\/revisions"}],"predecessor-version":[{"id":944,"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/posts\/215\/revisions\/944"}],"wp:attachment":[{"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/media?parent=215"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/categories?post=215"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/tags?post=215"},{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/yst_prominent_words?post=215"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}