{"id":266,"date":"2022-11-18T00:38:39","date_gmt":"2022-11-18T08:38:39","guid":{"rendered":"https:\/\/hostex.io\/help\/?p=266"},"modified":"2024-12-20T00:33:05","modified_gmt":"2024-12-20T08:33:05","slug":"reviews-automation","status":"publish","type":"post","link":"https:\/\/hostex.io\/help\/reviews-automation\/","title":{"rendered":"How to Set Up Reviews Automation?"},"content":{"rendered":"\n<p>Hostex supports review synchronization across various OTA platforms. However, permissions differ among platforms. Below is an overview of the functionalities available:<\/p>\n\n\n\n<p>You can respond to guest reviews on these platforms:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Airbnb<\/strong><\/li><li><strong>Booking.com<\/strong><\/li><li><strong>Expedia<\/strong><\/li><li><strong>Houfy<\/strong><\/li><li><strong>Tujia<\/strong><\/li><\/ul>\n\n\n\n<p>Hosts can leave reviews for guests on:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Airbnb<\/strong><\/li><li><strong>Vrbo<\/strong><\/li><\/ul>\n\n\n\n<p>You can send or respond to the reviews automatically with Hostex.<\/p>\n\n\n\n<h1 class=\"wp-block-heading\">Send Reviews Automatically<\/h1>\n\n\n\n<p>After setting, the review content will be automatically sent to the guest under your preset conditions.<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>Go to the <strong>Automation<\/strong> section.<\/li><li>Switch to the <strong>Review<\/strong> page.<\/li><li>Click on the <strong>New Rule<\/strong> button.<\/li><li>Set up a rule to <strong>Send reviews to guests<\/strong>.<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"409\" src=\"https:\/\/hostex.io\/help\/wp-content\/uploads\/2024\/03\/image-10-1024x409.png\" alt=\"\" class=\"wp-image-971\" srcset=\"https:\/\/hostex.io\/help\/wp-content\/uploads\/2024\/03\/image-10-1024x409.png 1024w, https:\/\/hostex.io\/help\/wp-content\/uploads\/2024\/03\/image-10-300x120.png 300w, https:\/\/hostex.io\/help\/wp-content\/uploads\/2024\/03\/image-10-768x307.png 768w, https:\/\/hostex.io\/help\/wp-content\/uploads\/2024\/03\/image-10.png 1038w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption>Hostex.io<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/slabstatic.com\/prod\/uploads\/3x5jd7en\/posts\/images\/hCu6G0V-mNHXmWGrdOR6RowC.png\" alt=\"\"\/><figcaption>Hostex APP<\/figcaption><\/figure>\n\n\n\n<h1 class=\"wp-block-heading\">Respond to Reviews Automatically<\/h1>\n\n\n\n<p>After setting, Hostex will automatically respond to reviews according to your preset.<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>Go to the <strong>Automation<\/strong> section.<\/li><li>Switch to the <strong>Review<\/strong> page.<\/li><li>Click on the <strong>New Rule<\/strong> button.<\/li><li>Set up a rule to <strong>Respond to guests<\/strong>.<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"391\" src=\"https:\/\/hostex.io\/help\/wp-content\/uploads\/2024\/03\/image-11-1024x391.png\" alt=\"\" class=\"wp-image-973\" srcset=\"https:\/\/hostex.io\/help\/wp-content\/uploads\/2024\/03\/image-11-1024x391.png 1024w, https:\/\/hostex.io\/help\/wp-content\/uploads\/2024\/03\/image-11-300x115.png 300w, https:\/\/hostex.io\/help\/wp-content\/uploads\/2024\/03\/image-11-768x294.png 768w, https:\/\/hostex.io\/help\/wp-content\/uploads\/2024\/03\/image-11.png 1036w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption>Hostex.io<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/slabstatic.com\/prod\/uploads\/3x5jd7en\/posts\/images\/Ph_1mgHUN5ZLsz0HFiGuBw__.png\" alt=\"\"\/><figcaption>Hostex APP<\/figcaption><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Common Reasons for Review Sending Failures<\/h3>\n\n\n\n<ol class=\"wp-block-list\"><li><strong>Limited Support for Host Reviews<\/strong>: Currently, only Airbnb and Vrbo allow hosts to review guests.<\/li><li><strong>Timing of Automated Review Rules<\/strong>: If the automated review rule is set too close to the check-out time, Airbnb may not generate the window for hosts to review guests yet, resulting in a failure to send the automated review. It is recommended that the review time be set one day after check-out.<\/li><li><strong>Dissociation from Hostex Property<\/strong>: If the OTA listing has been dissociated from Hostex or if the OTA account has been deleted or unlinked, automated reviews cannot be sent.<\/li><li><strong>Previous Host Reviews<\/strong>: If a host has already reviewed a guest, the platform will not allow another review to be sent.<\/li><\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Hostex supports review synchronization across various OTA platforms. However, permissions differ among platforms. Below is an overview of the functionalities available: You can respond to guest reviews on these platforms: Airbnb Booking.com Expedia Houfy Tujia Hosts can leave reviews for guests on: Airbnb Vrbo You can send or respond to the reviews automatically with Hostex. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[47,48],"tags":[],"class_list":["post-266","post","type-post","status-publish","format-standard","hentry","category-automated-tools","category-guests"],"_links":{"self":[{"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/posts\/266","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/comments?post=266"}],"version-history":[{"count":5,"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/posts\/266\/revisions"}],"predecessor-version":[{"id":1318,"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/posts\/266\/revisions\/1318"}],"wp:attachment":[{"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/media?parent=266"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/categories?post=266"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hostex.io\/help\/wp-json\/wp\/v2\/tags?post=266"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}