{"id":434,"date":"2023-02-19T19:33:37","date_gmt":"2023-02-20T03:33:37","guid":{"rendered":"https:\/\/hostex.io\/help\/?p=434"},"modified":"2026-03-24T21:11:28","modified_gmt":"2026-03-25T04:11:28","slug":"security-deposit","status":"publish","type":"post","link":"https:\/\/hostex.io\/help\/security-deposit\/","title":{"rendered":"How Do I Collect Security Deposits via Hostex?"},"content":{"rendered":"\n

Vacation rentals can sometimes incur damages, and it\u2019s one of the risks of renting out properties. With Hostex, you can set up security deposits for bookings, so you can protect yourself from potential financial losses.<\/p>\n\n\n\n

What is the Hostex Security Deposit?<\/h2>\n\n\n\n

A security deposit is a monetary amount that guests agree to pay to cover any costs associated with damages they could cause while staying. The deposit is always returned to the guest if there are no damages found after the checkout.<\/p>\n\n\n\n

At Hostex, a security deposit works the same way as many popular booking platforms. But unlike Airbnb, with Hostex, you have full control over when and what you want to claim.<\/strong><\/p>\n\n\n\n

<\/p>\n\n\n\n

How to collect deposits via Hostex?<\/h2>\n\n\n\n

First of all, to collect security deposits, you have to add a Stripe <\/strong>account to Hostex<\/a>.<\/p>\n\n\n\n

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Important note:<\/strong>\u00a0<\/p>\n\n\n\n

\u2460 Keep in mind that\u00a0Stripe charges a fee<\/strong> per successful fund capture.<\/p>\n\n\n\n

\u2461 Stripe’s hold on payment authorization is available for 7 days<\/a><\/strong>, so you need to capture funds within 7 days. If the authorization expires before you capture the funds, the funds are released and the payment status changes to\u00a0canceled<\/code>.<\/p>\n\n\n\n

\u2462When collecting a deposit via Stripe, only the corresponding amount on the guest\u2019s bank card is temporarily frozen; the fund is not actually paid to you. If the guest\u2019s booking exceeds 7 days and you need to extend the deposit hold period, or require specific instructions, please contact Stripe support directly<\/strong> for confirmation.<\/p>\n<\/blockquote>\n\n\n\n

And now, let\u2019s look at the Hostex Security Deposit<\/strong> feature functionality in more detail.<\/p>\n\n\n\n

1. Set a deposit amount for each property<\/h3>\n\n\n\n
    \n
  1. Go to the WorkPlace and select the\u00a0Check-in Guide<\/strong>\u00a0section.\u00a0<\/li>\n\n\n\n
  2. Click on a property and add the\u00a0Deposit amount<\/strong>\u00a0to it.<\/li>\n\n\n\n
  3. Click\u00a0Save.<\/strong><\/li>\n<\/ol>\n\n\n\n
    \"\"<\/figure>\n\n\n\n

    2. Guests pay the deposit<\/h3>\n\n\n\n
      \n
    1. Sending the check-in guide<\/a> to the guests.<\/li>\n\n\n\n
    2. Once a guest opens the check-in guide, he\/she must pay the deposit as instructed first, so he\/she can view the address, door lock code, and other check-in information.<\/li>\n<\/ol>\n\n\n\n
      \"\"<\/figure>\n\n\n\n
      \n\n\n\n

      How can the deposit be released \/returned?<\/h2>\n\n\n\n

      In case nothing happens after the stay, the deposit will be automatically refunded to the guest at 20:00 on the check-out date.<\/p>\n\n\n\n

      If your guests leave earlier than expected, you can also release the funds manually. Here\u2019s how you can do that:<\/p>\n\n\n\n

        \n
      1. Open the\u00a0Multi-calendar<\/strong><\/a> on Hostex.\u00a0<\/li>\n\n\n\n
      2. Click on the Deposit<\/strong> button below.<\/strong><\/li>\n\n\n\n
      3. Click on the\u00a0Pending Return Deposit<\/strong>.<\/li>\n\n\n\n
      4. Find the deposit you need to refund.<\/li>\n\n\n\n
      5. Click on the\u00a0Return<\/strong>\u00a0button.<\/li>\n<\/ol>\n\n\n\n
        \"\"<\/figure>\n\n\n\n
        \n\n\n\n

        How can I deduct the deposit? <\/h2>\n\n\n\n

        Once the Security Deposit is collected upon reservation, then you can deduct the deposit in case of damage. Here are the steps:<\/p>\n\n\n\n