Comment collecter les dépôts de garantie de location de vacances via Hostex ?

Vacation rentals sometimes get damaged – unfortunately, this is one of the risks of running a vacation rental. However, you can take steps to protect yourself from financial risk. This includes being adequately insured, creating a vacation rental agreement (signed by the guest), and collecting refundable vacation rental security deposits.

This article will cover security deposits, what to do in the event of damage, and how to implement them in your vacation rental business. You will find that once you set up a deposit, it will be a brilliant way to protect your property!

What is the vacation rental security deposit?

A security deposit is a monetary amount that guests agree to pay in order to cover any costs associated with damages they could cause while staying. The deposit is always returned to the guest if there are no damages found after the checkout.

At Hostex, a security deposit works the same way as many popular booking platforms. But unlike Airbnb, with Hostex, you have full control over when and what you want to claim.

How to collect vacation rental security deposits?

First of all, to collect vacation rental security deposits, you have to add a Stripe account to Hostex. It will help you place a temporary hold on your guest’s card. Because this option is digital, it’s possible to automate it in your guest communication flow.

After that, let’s look at the Hostex Security Deposit feature functionality in more detail.

1. Set a deposit amount for each property

• Go to the Settings menu tab and select the Guide d'enregistrement section. 
• Click on a property and add the Deposit amount to it.
• Click Save.

2. Guests pay the deposit

• ① Sending the check-in guide to the guests.

• ② Once a guest opens the check-in guide, he/she must pay the deposit as instructed first, so he/she can view the address, door lock code, and other check-in information.

Important note: 

• Keep in mind that Stripe charges a fee per successful fund capture.
• Stripe’s hold on payment authorization is available for 7 days, so you need to capture funds within 7 days. If the authorization expires before you capture the funds, the funds are released and the payment status changes to canceled.

How can the deposit be released /returned?

In case nothing happened after the stay, the vacation rental deposit will be automatically refunded to the guest at 20:00 on the check-out date.

If your guests leave earlier than expected, you can also release the funds manually. Here’s how you can do that:

• Open the Multi-calendar on Hostex. 
• Cliquez sur le Deposit button below.
• Cliquez sur le Pending Return Deposit.
• Find the deposit you need to refund.
• Cliquez sur le Return bouton.

How can I deduct the deposit? 

Once the Security Deposit is collected upon reservation, then you can deduct the deposit in case of damage. Here are the steps:

• Open the Multi-calendar on Hostex. 
• Cliquez sur le Deposit button below.
• Cliquez sur le Pending Return Deposit.
• Find the deposit you need to deduct.
• Cliquez sur le Deduct bouton.

• Specify the amount of deposit to be deducted.
• Cliquez Sauvegarder. 

After that, you can also modify the amount you want to deduct until the remaining deposit is automatically refunded to the guest at 20:00 on the check-out date, and the deducted deposit will be credited to your account at 22:00 on the same day.

As always, we’d love to hear your feedback on our vacation rental deposit feature. Drop us a line at [email protected] if you have any specific questions or you need help.

Bon hébergement !