Airbnbの自動メッセージ：ホストに最適なテンプレートとツール

As an Airbnb host, clear and timely communication is key to a great guest experience. However, sending individual messages can be time-consuming, especially when managing multiple listings. That’s where Airbnb automated messages become essential.

In this article, we’ll share essential message templates for each stage of the guest journey—from booking to checkout. We’ll also show you how to automate them effortlessly using tools like Hostex.

ホステックス makes communication easy. It automates over 70% of daily rental tasks for just $4.9/month, so you can focus on what matters most.

Why Use Airbnb Automated Messages?

Managing short-term rentals means juggling countless daily tasks. Airbnb automated messages help simplify one of the most time-consuming parts — guest communication.

Here’s why smart hosts use automated messages:

• Save time: No more writing the same message for every booking.
• Stay consistent: Every guest receives accurate and timely information.
• Improve response times: Automated replies help you respond instantly, even when you’re busy.
• Enhance guest satisfaction: Clear and helpful messages reduce confusion and create a smoother experience.
• Add a personal touch at scale: Templates can include guest names and booking details for a customized feel.

How to Automate Your Airbnb Messages

と ホステックス, automating your Airbnb messages is simple. In just a few quick steps, you can create a smart rule that sends messages automatically, saving you hours every week.

Here’s how to do it:

1. に行く オートメーション セクション。
2. クリック Add a new rule button and choose a message type.
3. Choose when, how, and for which property the message should be sent.
4. Customize the message content.
5. 保存.

That’s it. Your Airbnb automated messages will now be delivered to guests at the right time, without any manual work.

How do I personalize message templates for different guests?

To personalize your Airbnb automated messages, use Short Codes to insert guest names, check-in dates, and other booking details.

You can also tailor content based on your property’s unique features or the guest’s profile.

This approach makes your messages feel thoughtful and relevant, without sacrificing efficiency.

Best Airbnb Automated Message Templates

使用 Airbnb automated messages saves time and improves the guest experience. Below are six essential templates every host should have ready.

1. Booking Confirmation Message

The first message sets the tone for your guest’s entire stay. It should be warm, clear, and reassuring.

Include the following:

• A friendly welcome and excitement to host them
• Basic check-in information or what to expect next
• An invitation to ask questions anytime

This message builds trust and shows you’re a thoughtful host from the start.

2. Pre-Arrival Message

Guests often feel nervous before a trip. Sending a message a few days in advance can ease their worries.

Make sure to include:

• The exact check-in time
• Directions to your property
• Contact info for any questions

This proactive communication helps guests feel prepared and welcomed before they arrive.

3. Check-In Message

Your check-in message should provide everything the guest needs on arrival. But sending too much info in a text can be overwhelming.

と ホステックス, you can send a チェックインガイド that includes:

• チェックインとチェックアウトの時間
• Digital lock code or key instructions
• WiFi password and amenity info
• House rules and deposit policies
• Local recommendations

This automated feature improves clarity and ensures nothing is missed.

4. Mid-Stay Check-Up Message

Checking in with guests the day after arrival shows you care.

Keep this message short and friendly. Ask if everything is going well and remind them you’re available for help.

This small gesture can make a big difference and help solve potential problems early.

5. Check-Out Message

Send this message the night before check-out to help guests leave smoothly.

Include:

• Check-out time
• Reminders to take personal belongings and dispose of trash
• A request to notify you once they leave

This helps maintain property cleanliness and supports smooth cleaning operations.

6. Follow-Up Message (Post-Checkout)

After guests leave, following up helps build long-term relationships. It’s also your chance to request a review.

In this message:

• Thank the guest for their stay
• Ask for feedback or a review if they enjoyed it
• Invite them to stay again in the future

This automated message can improve your ratings and boost guest loyalty.

Effective communication is key to becoming a successful Airbnb host. With the right Airbnb automated messages, you can save time, reduce stress, and give your guests a consistent and professional experience from booking to checkout.

Automating your guest messaging not only boosts efficiency but also builds trust and encourages positive reviews. In short, it allows you to focus more on hospitality and less on admin work.

If you’re ready to streamline your operations, try ホステックス. It automates over 70% of your daily short-term rental tasks, including guest messaging, for just $4.9/month. That means less manual work and more time to grow your business.