Why Do Reviews Fail to Send?

2 days ago
Gretel
1 minute

Hostex supports review synchronization across various OTA platforms. However, permissions differ among platforms. Below is an overview of the functionalities available:

You can respond to guest reviews on these platforms:

  • Airbnb
  • Booking.com
  • Expedia
  • Houfy
  • Tujia

Hosts can leave reviews for guests on:

  • Airbnb
  • Vrbo

You can send or respond to the reviews automatically with Hostex.

Common Reasons for Review Sending Failures

  1. Limited Support for Host Reviews: Currently, only Airbnb and Vrbo allow hosts to review guests.
  2. Timing of Automated Review Rules: If the automated review rule is set too close to the check-out time, Airbnb may not generate the window for hosts to review guests yet, resulting in a failure to send the automated review. It is recommended that the review time be set one day after check-out.
  3. Dissociation from Hostex Property: If the OTA listing has been dissociated from Hostex or if the OTA account has been deleted or unlinked, automated reviews cannot be sent.
  4. Previous Host Reviews: If a host has already reviewed a guest, the platform will not allow another review to be sent.