Why does Hostex not sync the status when the channel reservation has been canceled?

When a booking is canceled on an OTA platform but Hostex does not synchronize the cancellation status, there can be several reasons for this.

1. Channel account disconnection

Connectivity issues between Hostex and the OTA platform can prevent the synchronization of booking cancellation status.

After receiving a booking cancellation notice from the channel, if the booking status in Hostex has not changed, please go to the Connected Accounts page, and check whether the channel account has been disconnected.

2. Booked too long ago

Suppose the channel account connection status is valid. In that case, the reservation may have been placed too long and exceeded the polling range, so you need to click the “Re-sync” button in the reservation detail to synchronize manually.

3. Booked before connecting Booking.com to Hostex

Due to Booking.com’s privacy policy restrictions, reservations created before connecting to Hostex won’t be automatically synchronized with the cancellation status, so if one of them is canceled, you need to contact customer service for assistance.

4. Listing is deactivated

If a listing or rate plan has been deactivated or deleted on its OTA platform, Hostex will not be able to synchronize the status changes of the booking.

5. Manual intervention or override

If a cancellation is manually processed or overridden in Hostex, it may not reflect the cancellation status from the OTA platform until manually updated.