Why does Hostex not sync the status when the channel reservation has been canceled?

1. Channel account disconnection

After receiving a booking cancellation notice from the channel, if the booking status in Hostex has not changed, please go to the Channel Manager page, and check whether the channel account has been disconnected.

2. Booked too long ago

Suppose the channel account connection status is valid. In that case, the reservation may have been placed too long and exceeded the polling range, so you need to click the “Re-sync” button in the reservation detail to synchronize manually.

3. Booked before connecting Booking.com to Hostex

Due to Booking.com’s privacy policy restrictions, reservations created before connecting to Hostex won’t be automatically synchronized with the cancellation status, so if one of them is canceled, you need to contact customer service for assistance.