Privacy Policy

Update on 2023

This Hostex Privacy Policy (the “Privacy Policy”) describes how we use Personal Information that we collect through Hostex.

What Information Do We Collect?

Our Privacy Policy pertains to the Personal Data you provide to our website when you register or log in, respond to communication such as surveys or forms, engage in live chat, open support tickets, provide feedback, or share your email and other contact information. It also applies to your participation in other features available on our Website.

Hostex can disclose your personal information, without prior notice to you, only if required to do so in accordance with applicable laws and/or in a good faith belief that such action is deemed necessary or is required.

Personal identification information

We may gather personal identification information from Users through various means, including but not limited to when Users visit our site, subscribe to the newsletter, complete a form, and engage in other activities, services, features, or resources available on our Website. Users may be requested to provide their name, email address, mailing address, and phone number as appropriate. However, Users have the option to visit our Website anonymously. We will solely collect personal identification information from Users if they voluntarily submit such information to us. Users always have the right to decline providing personally identifiable information, although this may restrict their participation in certain Website-related activities.

Non-personal identification information

We have the ability to gather non-personal identification information about users whenever they engage with our Website. This non-personal identification information may encompass details such as the browser name, the type of computer being used, and technical information regarding Users' means of connecting to our Website, including the operating system and Internet service providers utilized, among other similar information.

Web browser cookies

Cookies are small files that are transferred to your computer's hard drive through your web browser if it is enabled. These cookies serve the purpose of record-keeping and, at times, tracking information about you.

We utilize cookies to gather aggregated data about traffic and user interactions on the Website. This enables us to enhance and provide better experiences and tools on the Website in the future. You have the option to configure your web browser to reject cookies or notify you when cookies are being sent. This can be done through the settings of your specific browser, such as Google Chrome or Internet Explorer. Please note that each browser has its own unique process for modifying cookie settings, so refer to your browser's Help menu for instructions. However, be aware that disabling cookies may result in certain parts of the Website not functioning properly.

Residents of the European Union

The following disclosure is provided in accordance with the European General Data Protection Regulation (GDPR):

As a data controller responsible for our clients' personal data, we are fully committed to upholding your privacy and complying with the EU General Data Protection Regulation (GDPR) 2016/679, enacted on April 27th, 2016. Our privacy statement outlines the collection, usage, disclosure, and security measures surrounding personal information. This statement applies to the use of our products, as well as our sales, marketing, and customer contract fulfillment activities. You have the right to withdraw your consent at any time and have the option to file a complaint with the appropriate supervisory data protection authority.

How we use collected information

Hostex may collect and utilize users' personal information for the following purposes:

  • Operating the service and providing its features and functionalities.
  • Enhancing our ability to promptly respond to customer service requests and support needs.
  • Sending notifications, messages, communications, and announcements pertaining to the Service.
  • Utilizing user feedback to improve our products and services.
  • Adhering to applicable laws and assisting law enforcement agencies and competent authorities when deemed necessary or justified.
  • Taking appropriate action in the event of a dispute involving the user and relating to the Service.
  • Sending periodic emails. The email address provided by the user may be used to send information and updates regarding their order, respond to inquiries, questions, and other requests. If the user chooses to opt-in to our mailing list, they may receive emails containing company news, updates, related product or service information, etc. If the user wishes to unsubscribe from receiving future emails, detailed instructions for unsubscribing are included at the bottom of each email.

How we protect your information

We implement suitable practices for data collection, storage, processing, and security measures to safeguard against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction details, and data stored on our Website.

Sharing your personal information

We do not sell, trade, or rent Users' personal identification information to any third parties. However, we may share generic aggregated demographic information, which is not linked to any personal identification information, with our trusted business partners, affiliates, and advertisers for the purposes mentioned above. In order to assist us in running our business and the Website, we may engage third-party service providers to perform certain activities on our behalf, such as sending newsletters or conducting surveys. We may share your information with these third parties for the sole purpose of fulfilling those specific tasks, provided that you have provided us with your consent.

Third party websites

Users may come across advertisements or other content on our Website that redirect to the websites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not have control over the content or links displayed on these external sites, nor are we responsible for the practices employed by websites linked to or from our Website. Furthermore, these sites or services, along with their content and links, may undergo constant changes. They may also have their own distinct privacy policies and customer service policies. Any browsing and interaction on any other website, including those that have a link to our Website, are subject to the terms and policies specific to that particular website.

Your rights to your personal data

You have the following rights regarding your personal data:

  • The right to request a copy of the personal data held by Hostex about you.
  • The right to request the correction of any inaccurate or outdated personal data held by Hostex.
  • The right to request the deletion of your personal data when it is no longer necessary for Hostex to retain such information.
  • If you wish to withdraw your consent for e-marketing, please utilize the provided link to manage your subscriptions included in our communications. Please note that you may still receive system messages and administrative communications from Hostex, such as order confirmations and notifications regarding your account activities.
  • The right to request a restriction on further processing of your personal data in the event of a dispute regarding the accuracy or processing of such data.

Changes to this privacy policy

Hostex reserves the right to update this privacy policy at its discretion. In such cases, the revised date will be indicated at the bottom of this page. We encourage Users to regularly visit this page to stay informed about the measures we undertake to protect the personal information we collect. You acknowledge and agree that it is your responsibility to periodically review this privacy policy and stay informed about any modifications. The most recent version of the Terms, along with its effective date, will always be accessible on the Service.

Your acceptance of these terms

By accessing and using this Website and/or mobile app, you indicate your acceptance of this policy. If you do not agree with this policy, please refrain from using our Website and/or mobile app. Your continued use of the Website and/or mobile app after any changes have been posted to this policy will be considered as your acceptance of those changes.

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