How To Send A Door Lock Code to My Guest?

2 years ago
Gretel
2 minutes

With Hostex, you can integrate your own locks, whether they have a fixed code or generate codes automatically based on bookings. You can manage them directly through Hostex.

How to set up the door lock code?

① Smart lock setting

Once you integrate the smart lock accounts with Hostex, the paired smart locks will automatically generate a code for each reservation.

  • code generation time: 3 days before the check-in date.
  • code validity period: From the check-in day at 12:00 PM to the check-out day at 2:00 PM.
  • code visibility time: Set in the check-in guide of the property.

② Digital lock setting

You can set a fixed code for your digital lock in Check-in Guide section.

② Manual setting

You can also fill in the code for a reservation manually.

How do I send a door lock code to my guest?

Hostex offers various methods to send the door lock code to your guests, ensuring a seamless experience.

① Manual Sending

  1. Go to the reservation details.
  2. Locate the door lock code associated with the reservation.
  3. Copy the code and send it directly to the guest through your preferred communication channel (e.g., email, messaging app).

② Automated Sending

  1. Create an automated message rule within Hostex.
  2. Include the door lock code shortcode within the message template.
  3. When the message rule is triggered, the guest will receive an automated message containing the door lock code.

③ Check-in Guide

You can send the lock code to guests via “Check-in Guide“.

Learn how to use the Check-in Guide feature: https://hostex.io/help/check-in-guide/

Via the check-in guide, guests can easily be informed of all the information from check-in to check-out, such as an address, lock code, WiFi password, check-out time, etc. , you can also collect deposits through it.

This feature can reduce a lot of workload for hosts in repeated inquiries.

Related question:

How to Integrate Smart Lock Systems with Hostex?