How to automatically send messages to guests?
Hostex supports syncing guest messages from Airbnb, Booking.com, Vrbo, Expedia, Agoda, and Houfy. Automatic Messaging helps to send messages to your guests automatically in the smart triggers and the situations you set.
It makes sure that your guests get timely responses when they book or cancel a reservation, or when they check in and check-out, it will save you tons of time and earn your guests’ sympathy,
For example.
- When a new booking is made, send an automatic message to confirm the booking information with the guest.
- Before guests check-in, send an automatic check-in guide with information such as an address, directions, door lock code, notes, etc.
- Before guests check out, remind them of their departure time automatically and welcome them to stay again.
- After guests check out, automatically give them a review and send a message inviting them to give a 5-star review.
How to set up triggered messages?
- Click the Automated Messaging in the Automation section.
- Click the ＋ button to create a new tule.
- Create a Reservation or Check-in Info trigger.
- Save your rule.
Things to keep in mind
- When you set an automated message rule for a specific time before the check-in day, if a guest books after that time, Hostex will trace back to send the message, up to 3 days before the check-in day at 00:00 AM, to ensure that guests don’t miss important information.
- The time of automation is determined by the property’s time zone.
- If the guest has never sent you a message, the channels do not allow sending messages to guests through third-party platforms, so the auto-message you set on Hostex cannot be sent, you need to go to the channel site and initiate a conversation first.
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