How to Extend a Reservation

Use Extend when a guest stays longer, and you need to update the check-out date. If there is an additional amount, Hostex can either record payment immediately or create a charge to collect later.

Open the Extend Stay Modal

1. Open the reservation detail page.
2. In the General section, find the check-in and check-out dates.
3. Click Extend.
4. The Extend Stay modal opens.

Enter Extension Details

1. Enter Extension days.
2. Review the new check-out date.
3. Enter Additional amount.

• The currency follows the reservation and cannot be changed in the extension modal.
• The minimum extension is 1 night.

Choose Payment Handling

If Additional amount is zero, Hostex treats the extension as free and does not show payment handling.

If Additional amount is greater than zero, choose one of the payment options:

• Payment received: Hostex records an income transaction for the additional amount.
• Payment not received: Hostex creates no financial record by default.
• Create a charge to collect payment later: available under Payment not received.

Create a Charge for Later Collection

If you select Payment not received and check Create a charge to collect payment later, Hostex opens the Add charge modal after you confirm the extension.

The charge is prefilled with:

• Charge name: Extension fee
• Amount: the additional amount
• Category: Accommodation
• Payment frequency: One-time
• Due date: the new check-out date
• Payment account: selected by the default payment account rule

Review and save the charge if you want to collect the extension fee later.

Confirm the Extension

1. Review the note. Hostex generates a default note about the extension.
2. Click Confirm Extension.
3. Hostex updates the check-out date and shows a confirmation message.

After confirmation, Hostex:

• Updates the reservation check-out date.
• Marks the reservation as extended.
• Adds an extended tag.
• Handles the payment according to your choice.
• Appends the note to the reservation notes with a timestamp.

Important

Extending a reservation cannot be undone from the extension flow. If you entered the wrong date or amount, update the reservation and related financial records manually after the extension is created.